Legal

Welcome to Valet Closet! These Terms of Use (“Terms”) of Valet Closet Inc., Valet Storage Corp., and Valet Storage LLC (together, “Valet Closet,” “we,” or “us”) are an agreement that describes your rights and responsibilities as a Valet Closet User, as defined below. This page explains the terms by which you may access or use our online and/or mobile services, web sites, applications, software, and documentation provided on or in connection with valetcloset.com and any services provided by us (collectively the “Site”), including our smart closet, moving, and related services, as further described and defined below (collectively the “Service(s)”). The Services include the Moving Services and the Smart Closet Services, as defined below, plus any other Services that Valet Closet may offer from time to time, in its sole discretion. These Terms are a legally binding agreement that describe your legal rights, remedies, and obligations and they also describe Valet Closet’s commitments, legal rights, and remedies, so please read them carefully.

By accessing or using the Site and/or using the Services (including reserving or booking the Services with Valet Closet, online, via phone, or otherwise, even if such Services are later canceled), clicking a button or checking a box marked “I Agree” or similar, or accessing your Valet Closet Account, you signify that you have read, understood, and agree to be bound by these Terms, to any additional terms in your Valet Closet Account, and to the collection, use, and disclosure of your information as set forth in the Valet Closet Privacy Policy, which is hereby incorporated by reference. These Terms apply to all visitors, users, and others who register for or otherwise access the Site or use the Services (“Users”, “you”, or “your”).

1.     USE OF OUR SITE

A.    Eligibility

This is a contract between you and Valet Closet. You must read and agree to these Terms before using the Site or Service. If you do not agree to these Terms, you may not use the Service. You may use the Site or Service only if you can form a binding contract with Valet Closet, and only in compliance with these Terms and all applicable local, state, national, and international laws, rules, and regulations. You must be at least 18 years old to use the Site and Services. By using or accessing the Site and Services, you represent and warrant that you are 18 years of age or older. Any use or access of the Site or Services by anyone under 18 is strictly prohibited and in violation of these Terms. The Site and Services may not be available to any Users previously removed from the Site by Valet Closet.

B.     Valet Closet Site

You are hereby granted a non-exclusive, limited, non-transferable, freely revocable license to use the Site for your personal, noncommercial use only and as permitted by the features of the Site. Valet Closet may terminate this license at any time for any reason or no reason. Valet Closet reserves all rights not expressly granted herein in the Site and the Valet Closet Content (as defined below).

C.    Valet Closet Accounts

Your account on the Site (your “Valet Closet Account”) gives you access to the Services and other functionality that we may establish and maintain from time to time, in our sole discretion. We may maintain different types of Valet Closet Accounts for different types of Users or different types of Services. If you open a Valet Closet Account on behalf of a company, organization, or other entity, then: (a) “you” includes you and that entity, and (b) you represent and warrant that you are an authorized representative of the entity with the authority to bind the entity to these Terms, and that you agree to these Terms on the entity’s behalf. By connecting to Valet Closet with a third-party service, you give us permission to access and use your information from that service as permitted by that service, and to store your log-in credentials for that service.

You may never use another User’s Valet Closet Account without permission. When creating your Valet Closet Account, you must provide accurate and complete information, and you must keep this information up to date. You are solely responsible for the activity that occurs on your Valet Closet Account, and you must keep your account password secure. We encourage you to use strong passwords (passwords that use a combination of upper and lower-case letters, numbers, and symbols) with your Valet Closet Account. You must notify Valet Closet immediately of any breach of security or unauthorized use of your Valet Closet Account. Valet Closet will not be liable for any losses caused by any unauthorized use of your Valet Closet Account.

You may control your User profile and account settings by logging into your Valet Closet Account mobile application and changing the settings in your settings page. By providing Valet Closet with your email address, you consent to our using the email address to send you Site- and Service-related notices, including any notices required by law, in lieu of communication by postal mail, and you also consent to receiving auction notices under the Uniform Commercial Code (UCC) Section 7210 via email in addition to or in lieu of certified mail. We may also use your email address to send you other messages, such as changes to features of the Site or Services, marketing content, and special offers. If you do not want to receive such email messages, you may opt out or change your preferences in your settings page by logging into your Valet Closet Account mobile application. Opting out may prevent you from receiving email messages regarding updates, improvements, or offers.

D.    Site Rules

You agree not to engage in any of the following prohibited activities: (i) copying, distributing, or disclosing any part of the Site in any medium, including without limitation by any automated or non-automated “scraping”; (ii) using any automated system, including without limitation “robots,” “spiders,” “offline readers,” etc., to access the Site in a manner that sends more request messages to the Valet Closet servers than a human can reasonably produce in the same period of time by using a conventional on-line web browser (except that Valet Closet grants the operators of public search engines revocable permission to use spiders to copy publicly available materials from the Site for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices, but not caches or archives, of such materials); (iii) transmitting spam, chain letters, or other unsolicited email; (iv) attempting to interfere with, compromise the system integrity or security of, or decipher any transmissions to or from the servers running the Site; (v) taking any action that imposes, or may impose at our sole discretion, an unreasonable or disproportionately large load on our infrastructure; (vi) uploading invalid data, viruses, worms, or other software agents through the Site; (vii) collecting or harvesting any personally identifiable information, including account names, from the Site; (viii) using the Site for any commercial solicitation purposes; (ix) impersonating another person or otherwise misrepresenting your affiliation with a person or entity, conducting fraud, hiding or attempting to hide your identity; (x) interfering with the proper working of the Site; (xi) accessing any content on the Site through any technology or means other than those provided or authorized by the Site; or (xii) bypassing the measures we may use to prevent or restrict access to the Site, including without limitation features that prevent or restrict use or copying of any content or enforce limitations on use of the Site or the content therein.

E.     Changes to the Site or Services

For you specifically or Users generally, we may, without prior notice: change the Site or Services; stop providing the Site or Services or features thereof; or create usage limits for the Site or Services. We may permanently or temporarily terminate or suspend your access to the Site or Services without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms, or for no reason. Upon termination for any reason or no reason, you continue to be bound by these Terms.

F.     Disputes with Other Users

You are solely responsible for your interactions with and obligations to other Users. We reserve the right, but have no obligation, to monitor disputes between you and other Users. Valet Closet shall have no liability for your interactions with or obligations to other Users, or for any User’s action or inaction.

2.     THE VALET CLOSET SERVICES

A.    Valet Closet

Valet Closet shall provide certain Services, which you may select and schedule on valetcloset.com, by phone, via customer support, and/or in your Valet Closet Account, as applicable and available. Valet Closet’s moving services consist of transporting Customer Items, as defined below, from a designated pickup address (or multiple pickup addresses, if available) that you provide to us (“Pickup Address”) to a designated delivery address (or multiple delivery addresses, if available) that you provide to us (“Delivery Address”), plus any related add-on services such as wrapping, packing, and boxing the Customer Items (together, the “Moving Services”). Valet Closet’s smart closet services consist of photographing, inventorying, and palletizing the Customer Items, as defined below, picking them up from a Pickup Address, and storing them for an indefinite period of time in a facility owned, leased, subleased, licensed, or sublicensed by Valet Closet, plus any related add-on services such as wrapping, packing, or boxing the Customer Items, adding to or returning from storage a subset of Customer Items to a Delivery Address, and making a final return of the Customer Items from storage to a Delivery Address (together, the “Smart Closet Services”). From time to time and subject to additional fees, Valet Closet may offer other additional Services.

“Customer Items” means the items packed by you, Valet Closet, a third party, and/or a third party on behalf of Valet Closet for the Smart Closet or Moving Services. You acknowledge and agree that, in the event that the Customer Items are stolen or are otherwise missing prior to pick-up of the Customer Items by Valet Closet at the Pickup Address or after drop-off of the Customer Items by Valet Closet at the Delivery Address (“Lost Items”), Valet Closet will not be liable for and hereby expressly disclaims all liability for the Lost Items and any damages resulting from the Lost Items.

In the event your email address, residence address, mailing address, billing address, phone number, Pickup Address, and/or Delivery Address changes, you must update Valet Closet within fourteen (14) calendar days of the change by updating your information in your Valet Closet Account, if available, or by submitting a support request in your Valet Closet Account. No other notice of a change of address shall be valid or binding against Valet Closet. Changes of e-mail address, residence address, mailing address, billing address, Pickup Address, and/or Delivery Address cannot be made by any other method, including but not limited to by email or by telephone. We are not responsible if you do not receive a notice from us because any of your addresses changed and you did not update your Valet Closet Account. You acknowledge and agree that in the absence of current contact information, your last known address on file with Valet Closet will be used for all notices required to be provided to you by law or as required under these Terms.

You represent and warrant that you are the owner of any cell phone, landline, voice over IP (VOIP), or mobile phone number contained in your Valet Closet Account, and that you shall remove any cell phone, landline, VOIP, or mobile phone number contained in your Valet Closet Account if you surrender that number or transfer it to any other person. You further agree that we may contact you using any of the information contained in your Valet Closet Account, including any listed cell phone, landline, VOIP, or mobile phone number.

Valet Closet will not pick up, deliver, or return Customer Items at or to an address that is outside our then-current delivery zone (a “Delivery Zone”), unless we otherwise agree to do so in writing. To determine whether a zip code is within a Delivery Zone, you may input a zip code into valetcloset.com, or Valet Closet mobile app and review the results. Times given for pickup, delivery, collection, packing, and returns are only estimates and Valet Closet shall not be liable for any delays.

Valet Closet may, in its sole discretion, refuse, cancel, postpone, or otherwise reschedule any Services, including pick up, delivery, packing, collection, or return of Customer Items, for any reason or no reason, including, without limitation: unsafe travel or weather conditions; unsafe onsite conditions; harassing, rude, or threatening conduct by Users, whether actual or perceived; limited, no, or obstructed access to the Pickup Address or Delivery Address; exposure to or evidence of insect, rodent, or mold activity or infestation; complications due to a User being evicted from a Pickup Address or Delivery Address; Department of Transportation or state tariff regulations; labor shortage; unexpected logistical challenges; prior or current unpaid account balances or incomplete documentation; or any other reason.

Valet Closet may use subcontractors and/or other third parties to help perform or support the Services, including without limitation, pick-ups, returns, deliveries, transportation, packing, inventory management, palletizing, photographing, customer service, communications, and other logistics with respect to the Services or Customer Items.

You acknowledge and agree that Valet Closet is not responsible for disassembling, reassembling, disconnecting, reconnecting, removing, or hanging the following Customer Items: furniture, appliances, electronics, fixtures, wall hangings, wall mountings, fittings, equipment, or any item that requires licensing, certification, or specialized tools to handle. While Valet Closet makes a good faith effort to place all Customer Items in suitable environments during transport or storage, Valet Closet transports and stores a large variety of items, some of which require specific environments or means of transport or storage. Valet Closet does not warrant that any transport vehicle or storage facility used by Valet Closet is a suitable place or means of transport or storage for any particular Customer Items.

B.     Electronic Contract

You agree that your order for the Services, whether made by clicking a “Confirm Appointment” button (which is your electronic signature), scheduling an appointment over the phone, or otherwise, is your agreement to conduct transactions with us electronically, and is your affirmative consent to our use of an electronic record to provide or make available to you (whichever is required) any information required by any statute, regulation, or other rule of law to be in writing with respect to any transaction conducted with us. You will be responsible for any printing or storage of electronic records for your files and reference. When you place an order or make a reservation for Services, our confirmation of your order or reservation will constitute our signature. We will send our confirmation to the email address associated with your Valet Closet Account.

To the maximum extent permitted by applicable law, you agree and consent to electronically receive and sign any documentation from Valet Closet regarding the Services, including but not limited to a Bill of Lading, Estimate, Warehouse Receipt, Release Agreement, and/or Storage Contract, via your Valet Closet Account, DocuSign, or any other similar e-signature tool. To the maximum extent permitted by applicable law, you expressly waive your right to receive any documentation from Valet Closet regarding the Services, including but not limited to a Bill of Lading, Estimate, Warehouse Receipt, Release Agreement, and/or Storage Contract, in the time period set by applicable law. You agree and consent to receive such documentation in any time frame permitted by applicable law. You also agree that no certification authority or other third-party verification is necessary to validate your electronic signature and that the lack of such certification or third-party verification will not in any way affect the enforceability of your electronic signature or these Terms.

C.    Your Responsibilities; Waiver

You will be solely responsible for: (i) obtaining and ensuring that Valet Closet or its subcontractors have access to any parking, elevators, stairways, walkways, access roads, or any other necessary means of access as may be reasonably required to carry out the Services, and that such means of access are in working order and safe for use to carry out the Services; (ii) being present, or ensuring that someone authorized by you to sign documents and make decisions regarding the Services and/or Customer Items is present, during the pickup, packing, delivery, collection, and return of the Customer Items; (iii) providing Valet Closet with your contact details and ensuring that such contact details are accurate and up-to-date; (iv) ensuring that the Customer Items you pack have been packed appropriately, safely, and securely so as not to cause damage or injury or the likelihood of damage or injury to you, your Customer Items, Valet Closet’s property, employees, agents, contractors, business partners, other goods, or other individuals, whether by spreading of dampness, infestation, leakage, escape of fumes or substances, or otherwise; (v) informing Valet Closet immediately of any damage to the Customer Items or your property that occurred during performance of the Services, including the Moving Services or Smart Closet Services; and (vi) reimbursing Valet Closet in full an amount equal to all damages, liabilities, costs, claims, and expenses that Valet Closet may incur as a result of any breach by you of these Terms.

You understand that Valet Closet is not responsible for any Customer Items that have been packed, moved, transported, or wrapped by you or by a third party at your direction. With respect to the Smart Closet Services, you acknowledge that you are solely responsible for verifying that Valet Closet has photographed and/or inventoried all the Customer Items and that the inventory Valet Closet provides you in your Valet Closet Account is a true and complete inventory of the personal property tendered. Unless you make a written claim in your Valet Closet Account within 30 days from the Smart Closet Service appointment date for the correction of any errors or omissions in the inventory of your Customer Items, it will be assumed to be a full and correct list of Customer Items stored hereunder and Valet Closet shall not be liable for any piece, package, carton, or container not listed therein. You hereby waive and release Valet Closet from responsibility for any damage to items that were not packed, moved, transported, or wrapped by Valet Closet and, with respect to the Smart Closet Services, were not inventoried by Valet Closet.

D.    The Customer Items

You represent and warrant that you own the Customer Items or that you otherwise have the right and authority to transport, store, move, and/or subject the Customer Items to the Services in accordance with these Terms. All Customer Items are handled, transported, and/or stored by Valet Closet or its subcontractors upon the express representation and warranty by you or your authorized representative(s) that you have the requisite legal possession of and that no other person or entity has an interest in the Customer Items. In the case of an ownership dispute, determination, or proceeding regarding the Customer Items, you are solely responsible for any fees and/or payments due and owed to Valet Closet in connection with the continuation or termination of the Services. If Valet Closet, in its sole discretion, is required to commence an interpleader action to settle any claims of conflicting ownership, or is made a party to any litigation or dispute in connection with the breach of this section, you agree to pay Valet Closet all reasonable and necessary costs, expenses, and attorneys’ fees that Valet Closet may be liable or compelled to pay in connection with such litigation or dispute.

For Smart Closet Services, the Customer Items will be stored in a facility using warehouse racking and/or floor storage, and the Customer Items may be palletized. We will use commercially reasonable efforts to maintain the temperature of the facility in which the Customer Items are stored between 55°F and 90°F. Other than temperature, the Customer Items will not be stored in a climate-controlled environment. The air flow, moisture level, and heat will not be regulated. We will take commercially reasonable steps to protect the Customer Items from the growth of mold or similar microorganisms. However, because the Customer Items will not be stored in a completely climate-controlled environment, we cannot guarantee that mold, dust, or similar microorganisms may not develop on the Customer Items. We are not liable for the natural growth of mold, mildew or similar microorganisms on the Customer Items, or for rust, depreciation, or the natural degradation of Customer Items. You assume the risk that mold, rust, or similar microorganisms could develop under these circumstances.

The Customer Items must not include and you must not provide to Valet Closet for storage or transport any of the following in connection with the Services: antiques (whether or not breakable and fragile), perishable goods, firearms, gun powder, explosives, alcohol, propane tanks, paint, used tires, plants, birds, fish, other animals, or any other living thing, arms or ammunition, any item which emits fumes, smells or odors, bullion (e.g., gold-silver), jewelry, currency, ivory, precious metals or stones, any drugs, illegal substances or goods, or goods or substances illegally obtained, combustible or flammable materials, liquids or compressed gasses, diesel, petrol, oil, gas, artificial fertilizer or cleaning solvents, chemicals, radioactive materials or biological agents, toxic waste, asbestos or other materials of a dangerous or harmful nature, any other toxic, flammable or hazardous goods, human remains, or any other items, the possession, usage, transport or storage of which may detrimentally affect any of your other Customer Items or violate in any way the laws of the United States or any other applicable laws, rules, or regulations (collectively, “Prohibited Customer Items”). You shall be liable for and indemnify Valet Closet for all loss or damage caused by such goods and Valet Closet shall not be liable or responsible for safe delivery or storage of such goods. Valet Closet will have no liability for loss or damage resulting to the following types of goods: (a) documents; (b) stamps or stamp collections; (c) securities; (d) specie; (e) jewelry; (f) precious metals or stones; (g) currency; (h) or other articles of high or unusual value.

According to our sole discretion, Valet Closet Inc. or any of its employees, subcontractors, or other authorized agents may regularly conduct pest control inspections of any and all Customer Items.

Valet Closet or any of its employees, subcontractors, or other authorized agents may, at any time, in their sole discretion and without notice to you, open any Customer Items to inspect the Customer Items if Valet Closet: (i) believes, in its sole discretion, that the Customer Items may include any Prohibited Customer Items; (ii) is required to do so by the law enforcement, fire services, local authorities, or by court order; (iii) determines, in its sole discretion, it necessary for account or warehouse maintenance; or (iv) considers it necessary, in its sole discretion, in an emergency or to prevent injury or damage to persons or property. Prohibited Customer Items may be disposed of by Valet Closet, in its sole discretion, in any manner that Valet Closet deems fit. Alternatively, Valet Closet may refuse to store or transport any Customer Items, or may return to you any Customer Items, at your cost, at any time, if, in Valet Closet’s sole discretion, the storage, continued storage, or transport of the Customer Items would represent a risk to the safety of any person, the security of the storage site or transport vehicle, or security of any other goods at the storage site or in the transport vehicle.

E.     Payment, Subscription Services, and Cancellation

By using the Services, or other paid services or products provided by Valet Closet, you agree to our pricing and payment terms, as we may update them from time to time. Valet Closet may add new Services for additional fees and charges, or amend fees and charges for existing Services, at any time, in its sole discretion. Valet Closet may also charge certain late, rush, and cancellation fees, in its sole discretion. Upon any such changes to fees and charges, we will notify you that such changes have been made via email and/or your Valet Closet Account. We may, from time to time and in our sole discretion, offer certain discounts, promotional offers, or referral codes (“Promotions”)in connection with our Services. You agree that Promotions are offered subject to our right to manage, regulate, control, modify, revoke, and/or eliminate the Promotions as Valet Closet sees fit, in its sole discretion, for any reason or no reason, in any general or specific case, and that Valet Closet will have no liability to you based on its exercise of such right.

In order to receive Services, you must provide Valet Closet with a current, valid, accepted method of payment (as updated from time to time, “Payment Method”). All information that you provide in connection with a purchase or transaction or other monetary transaction interaction with the Site, your Valet Closet Account, or the Services must be accurate, complete, and current. You agree to pay all charges incurred by users of your credit card, debit card, or other accepted payment method used in connection with a purchase or transaction or other monetary transaction interaction with Valet Closet at the prices in effect when such charges are incurred. You will pay any applicable taxes, if any, relating to any such purchases, transactions, or other monetary transaction interactions. In the event of insufficient funds or declined payments, we will make repeated attempts to charge the Payment Method. At our discretion, we may charge the Payment Method with a reasonable hold amount or non-refundable deposit in advance of any appointments booked through your Valet Closet Account. Any amounts not paid within five (5) days when due may be subject to late fees.

In the event that Valet Closet suspends or terminates your Valet Closet Account or the Services for your breach of these Terms, you understand and agree that you shall receive no refund or exchange for any unused Services, any license or subscription fees for any portion of the Site or Services, any content or data associated with your account, or for anything else, and that Valet Closet may be unable to complete any outstanding orders or appointments until the suspension is lifted.

Further, you acknowledge and agree that the Smart Closet Services or other paid services or products provided by Valet Closet may be made available on a recurring subscription basis (“Subscription Services”). If you enroll in any Subscription Services, you agree to a recurring payment program, which will continue for the agreed-upon subscription period or minimum storage term, if applicable, and automatically renew for additional subsequent periods unless and until you cancel the Subscription Services or Valet Closet suspends, discontinues, or terminates them. Valet Closet may offer a number of subscription plans for Subscription Services with different conditions and limitations. Any materially different pricing or payment terms will be disclosed on the Site, in your Valet Closet Account, and/or in other communications made to you. For Subscription Services, we will automatically charge the payment method associated with your Valet Closet Account on a recurring basis, depending on the subscription term you choose. For Smart Closet Services, day one of your billing cycle is the date you begin storing Customer Items with us. You acknowledge that the amount billed may vary due to promotional offers, changes in your Subscription Services plan, and/or changes in applicable taxes, and you authorize us to charge your payment method for the corresponding amounts. You further acknowledge that the amount of the recurring charge may change if the applicable tax rates change or if you are notified that there will be an increase in the applicable subscription fees.

You hereby authorize Valet Closet to bill the subscription fee to your Payment Method, along with any applicable taxes or additional fees due during the billing period. You must cancel the Subscriptions Services prior to the end of the then-current subscription period in order to avoid billing of the next subscription period’s subscription fees to your Payment Method.

Any change to our Subscription Services’ pricing or payment terms shall become effective in the billing cycle following notice of such change to you as provided in these Terms. Notwithstanding the foregoing, fees for booking initial appointments, additional pickups and/or deliveries, final returns, or other appointments or add-on services are subject to change and will be calculated on the Site, at the Pickup Address on the date of your appointment, or in your Valet Closet Account at the time of booking.

You may cancel your Subscription Services at any time once the minimum storage term you committed to has been met; however, you will not receive a refund for the then-current subscription period. If your Subscription Services are canceled before the minimum storage term you committed to has been met, all applicable fees (including payment for the remainder of the minimum storage term and any applicable termination fees, disposal fees, and/or return fees) will be due and charged to you upon booking a final return of the Customer Items. To cancel the Subscription Services, book a final return of the Customer Items through your Valet Closet Account at our mobile app. When you cancel the Subscription Services, you cancel only future charges associated with your Valet Closet Account. You may notify us of your intent to cancel the Subscription Services by booking a final return of the Customer Items, but the cancellation will only become effective at the end of the subscription period in which we perform your final return. You will continue to have the same access and benefits of the Services for the remainder of the current subscription period.

You may cancel the Moving Services at any time by canceling any scheduled appointments and paying any outstanding fees due to Valet Closet through your Valet Closet Account at your mobile app.

Upon cancellation of the Services for any reason, you must contact Valet Closet promptly to arrange for delivery of your Customer Items, if applicable. If within 45 days following cancellation of the Services for any reason you fail to arrange for delivery of all of your Customer Items, then Valet Closet may process the Customer Items in accordance with the provisions of the following section titled “Valet Closet’s Right to Withhold or Dispose of Customer Items”.

If you commit to a minimum payment term for any Services, you remain obligated to pay the full amount of any such minimum payment term you have made to Valet Closet, regardless of whether and at what point you cancel your Valet Closet Account.

F.     Valet Closet’s Right to Withhold or Dispose of Customer Items

Subject to applicable law, Valet Closet shall have the right to withhold and/or dispose of some or all of the Customer Items in accordance with this clause if either: (i) you do not pay any applicable fees or any other payments due under these Terms, or (ii) you abandon your Customer Items.

You will be responsible for all transport and storage charges and other associated costs reasonably incurred by Valet Closet while withholding or disposing of the Customer Items. Valet Closet will provide you with 45 days’ written notice requiring you to pay all amounts due and contact Valet Closet to arrange for re-delivery of the Customer Items. If upon the expiration of the 45-day notice period you have failed to pay all of the amounts due, Valet Closet will consider your Customer Items abandoned and may dispose of some or all of the Customer Items by sale or otherwise.

If in Valet Closet’s opinion the Customer Items cannot be sold for a reasonable price or at all (for any reason), or despite Valet Closet’s reasonable efforts they remain unsold, you authorize Valet Closet to treat them as abandoned and to destroy or otherwise dispose of them at your cost. You shall be responsible for all costs reasonably incurred by Valet Closet in relation to the disposal of the Customer Items. If Valet Closet receives money on disposal of the Customer Items, the net proceeds of sale will be credited to your account and Valet Closet will pay any excess amounts to you without interest, less Valet Closet’s administrative charge of $300.00.

If, after having made reasonable efforts to do so, Valet Closet is unable to return any excess amounts received by Valet Closet from the disposal of your Customer Items to you, including having given not less than 90 days’ written notice to you, Valet Closet may retain any such excess amounts for its own account. If the proceeds of sale (if any) are insufficient to discharge the outstanding charges or any other payments due to Valet Closet under these Terms and the costs of sale, you must pay any balance outstanding to Valet Closet within 7 days of a written demand from Valet Closet. Interest will accrue on the balance in accordance with the Payment Section above until the balance is paid in full.

G.    Valet Closet’s Limited Security Warranty

Valet Closet agrees to provide you with a limited security warranty regarding your Customer Items as set forth in the terms and conditions of our Limited Security Warranty Policy. This Limited Security Warranty Policy is expressly incorporated by reference herein. The Customer Items are not insured by Valet Closet against fire or any other casualty, and Valet Closet does not sell insurance for any risk or purpose.

H.    Termination

You may terminate these Terms at any time by: (1) canceling the Services pursuant to Section 2.E; (2) and paying any outstanding amounts owed to Valet Closet.

3.     OUR PROPRIETARY RIGHTS

Except for the content you submit, post, display, or otherwise make available to Valet Closet in connection with the Services (“User Content”), the Site and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, illustrations, logos, patents, trademarks, Site marks, copyrights, photographs, audio, videos, music, and content belonging to other Users (the “Valet Closet Content”), and all intellectual property rights related thereto, are the exclusive property of Valet Closet and its licensors (including other Users who post User Content to the Site). Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such intellectual property rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works from any Valet Closet Content. Use of the Valet Closet Content for any purpose not expressly permitted by these Terms is strictly prohibited. You hereby expressly grant, and you represent and warrant that you have all rights necessary to grant, to Valet Closet a royalty-free, sublicensable, transferable, perpetual, irrevocable, non-exclusive, worldwide right and license to use, reproduce, modify, publicly perform, display, and make derivative works of your User Content, in whole or in part, and in any form, media or technology, whether now known or hereafter developed, for use in connection with the Services.

You may choose to or we may invite you to submit feedback, comments, suggestions, error identifications, or ideas about the Site or Services, including without limitation about how to improve the Site, the Services, or our other services or products (“Idea(s)”). By submitting any Idea, you agree that your disclosure is gratuitous, unsolicited, and without restriction and will not place Valet Closet under any fiduciary or other obligation, and that we are free to use the Idea without any additional compensation to you, and/or to disclose the Idea on a non-confidential basis or otherwise to anyone. You further acknowledge that, by acceptance of your submission, Valet Closet does not waive any rights to use similar or related ideas previously known to Valet Closet, or developed by its employees, or obtained from sources other than you.

4.     SMS/TEXT MESSAGE ALERTS AND CALLS

By consenting to Valet Closet’s SMS/text messaging and calls service, you agree to receive SMS/text messages and calls with service, transaction, account-related, and commercial news, events, offers, and promotions from and on behalf of Valet Closet to your mobile phone number provided, even if your mobile number is registered on any state or federal Do Not Call list. You certify that your mobile number provided is true and accurate and that you are authorized to enroll the designated mobile number to receive such text messages and calls. You are strictly prohibited from registering a mobile number that is not your own. You acknowledge and agree that calls or text messages may be sent using automated technology, including through an automatic telephone dialing system.

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Valet Closet. Your participation in our alerts program is completely voluntary. Standard message and data rates may apply from your carrier. Check your mobile plan and contact your mobile carrier for details. You are solely responsible for all charges related to SMS/text messages and calls, including charges from your mobile carrier. You can unsubscribe at any time.

You may opt-out of receiving promotional calls or SMS text messages at any time. Please note that unsubscribing from promotional calls and SMS text messages will not prevent you from receiving calls or SMS texts from Valet Closet directly relating to your use of the Service, such as account information, item pick-up details and delivery information that are necessary to provide the requested Service to you. To unsubscribe from promotional calls or SMS texts, reply to one of our text messages with the word “STOP”, submit a ticket in your Valet Closet Account, or email optout@valetcloset.com and provide your phone number and opt-out preference.

5.     NO SALES TO CHILDREN

Valet Closet does not sell products through its Site or Service for or to children, but only to adults, who can purchase with a credit card or other permitted payment method. If you are under eighteen (18) years of age, you may use the Service only with involvement and consent of a parent or legal guardian.

6.     CALIFORNIA RESIDENTS

The provider of services is set forth herein. If you are a California resident, in accordance with Cal. Civ. Code §1789.3, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by contacting them in writing at 1625 North Market Blvd., Suite N 112 Sacramento, CA 95834, or by telephone at (800) 952-5210 or (916) 445-1254.

7.     PRIVACY

We care about the privacy of our Users. You understand that by using the Site you consent to the collection, use, and disclosure of your personally identifiable information and aggregate data as set forth in our Privacy Policy, and to have your personally identifiable information collected, used, transferred to, and processed in the United States.

8.     SECURITY

Valet Closet cares about the integrity and security of your personal information. However, we cannot guarantee that unauthorized third parties will never be able to defeat our security measures or use your personal information for improper purposes. You acknowledge that you provide your personal information at your own risk.

9.     THIRD-PARTY LINKS

The Site may contain links to third-party websites, advertisers, services, special offers, or other events or activities that are not owned or controlled by Valet Closet. Valet Closet does not endorse or assume any responsibility for any such third-party sites, information, materials, products, or services. If you access a third party website from the Site, you do so at your own risk, and you understand that these Terms and Valet Closet’s Privacy Policy do not apply to your use of such sites and services. You expressly relieve Valet Closet from any and all liability arising from your use of any third-party website, service, or content. Additionally, your dealings with or participation in promotions of advertisers found on the Site or in connection with the Services, including payment and delivery of goods, and any other terms (such as warranties) are solely between you and such advertisers. You agree that Valet Closet shall not be responsible for any loss or damage of any sort relating to your dealings with such advertisers.

10.  INDEMNITY

You agree to defend, indemnify and hold harmless Valet Closet and its subsidiaries, agents, licensors, managers, and other affiliated companies, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees) arising from: (i) your use of and access to the Site, including any data or content transmitted or received by you; (ii) your use of the Services; (iii) your violation of any term of these Terms, including without limitation your breach of any of the representations and warranties above; (iv) your violation of any third-party right, including without limitation any right of privacy or intellectual property; (v) your violation of any applicable law, rule, or regulation; (vi) any of your User Content or Customer Items, or any that is submitted via your account; or (vii) any other party’s access and use of the Site or Services with your unique username, password or other appropriate security code.

11.  NO WARRANTY

WE STRIVE TO PROVIDE THE SERVICES IN THE WAY YOU EXPECT THEM, BUT THERE ARE SOME THINGS IT IS IMPORTANT FOR YOU TO UNDERSTAND THAT WE CANNOT PROMISE.

EXCEPT AS EXPRESSLY PROVIDED IN THE LIMITED SECURITY WARRANTY POLICY, THE SITE AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. USE OF THE SITE AND SERVICES IS AT YOUR OWN RISK. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SITE AND SERVICES ARE PROVIDED WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM VALET CLOSET OR THROUGH THE SITE OR IN CONNECTION WITH THE SERVICES WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN. WITHOUT LIMITING THE FOREGOING, VALET CLOSET, ITS SUBSIDIARIES, ITS AFFILIATES, AND ITS LICENSORS DO NOT WARRANT THAT THE CONTENT IS ACCURATE, RELIABLE OR CORRECT; THAT THE SITE OR SERVICES WILL MEET YOUR REQUIREMENTS; THAT THE SITE OR SERVICES WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION, UNINTERRUPTED, OR SECURE; THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED; OR THAT THE SITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. ANY CONTENT DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SITE IS DOWNLOADED AT YOUR OWN RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR MOBILE DEVICE OR LOSS OF DATA THAT RESULTS FROM SUCH DOWNLOAD OR YOUR USE OF THE SITE.

VALET CLOSET DOES NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE VALET CLOSET SITE OR SERVICES OR ANY WEBSITE OR SERVICE HYPERLINKED TO THE SITE, AND VALET CLOSET WILL NOT BE A PARTY TO OR IN ANY WAY MONITOR ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES.

FEDERAL LAW, SOME STATES, PROVINCES, AND OTHER JURISDICTIONS DO NOT ALLOW EXCLUSIONS AND LIMITATIONS OF CERTAIN IMPLIED WARRANTIES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. THESE TERMS GIVE YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. THE DISCLAIMERS AND EXCLUSIONS UNDER THESE TERMS WILL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW.

12.  LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT, AND UNDER NO LEGAL THEORY, SHALL VALET CLOSET, ITS AFFILIATES, AGENTS, DIRECTORS, EMPLOYEES, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES THAT RESULT FROM THE USE OF, OR INABILITY TO USE, THIS SITE OR SERVICES. UNDER NO CIRCUMSTANCES WILL VALET CLOSET BE RESPONSIBLE FOR ANY DAMAGE, LOSS, OR INJURY RESULTING FROM HACKING, TAMPERING, OR OTHER UNAUTHORIZED ACCESS OR USE OF THE SITE OR YOUR VALET CLOSET ACCOUNT OR THE INFORMATION CONTAINED THEREIN.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VALET CLOSET ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY: (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT; (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO OR USE OF OUR SITE OR SERVICES (EXCEPT AS EXPRESSLY PROVIDED IN THE LIMITED SECURITY WARRANTY POLICY); (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN; (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE; (V) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE THAT MAY BE TRANSMITTED TO OR THROUGH OUR SITE BY ANY THIRD PARTY; (VI) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE SITE; AND/OR (VII) USER CONTENT OR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY. EXCEPT AS EXPRESSLY PROVIDED IN THE LIMITED SECURITY WARRANTY POLICY, IN NO EVENT SHALL VALET CLOSET, ITS AFFILIATES, AGENTS, DIRECTORS, EMPLOYEES, SUPPLIERS, OR LICENSORS BE LIABLE TO YOU FOR ANY CLAIMS, PROCEEDINGS, LIABILITIES, OBLIGATIONS, DAMAGES, LOSSES, OR COSTS IN AN AMOUNT EXCEEDING THE AMOUNT YOU PAID TO VALET CLOSET HEREUNDER IN THE TWELVE (12) MONTHS PRIOR TO THE DATE THE LAST CAUSE OF ACTION AROSE OR $100.00, WHICHEVER IS GREATER.

BECAUSE OF THE NATURE OF VALET CLOSET’S BUSINESS AND THE NATURE OF HOUSEHOLD GOODS, THERE ARE CERTAIN EVENTS AND CIRCUMSTANCES WHICH MAY RESULT IN LOSS OR DAMAGE TO CUSTOMER ITEMS FOR WHICH VALET CLOSET WILL NOT BE LIABLE. THESE PERILS INCLUDE LOSS OR DAMAGE RESULTING FROM ACT OR DEFAULT OF YOU, EARTHQUAKE, FIRE, MOTHS, INSECTS, RODENTS, WEATHER, MOLD, MILDEW, RUST, LEAKAGE, MOISTURE OR WATER, CHANGES IN TEMPERATURE, HEAT, FUMIGATION, INHERENT VICE, NORMAL WEAR AND TEAR, ACTS OF GOD, LABOR TROUBLES OR STRIKES, WAR OR INSURRECTION, RIOT OR CIVIL COMMOTIONS, ACTS OF PUBLIC ENEMY, STREET TRAFFIC, ELEVATOR SERVICE, OR DETERIORATION BY TIME, FURNITURE ASSEMBLED BY YOU COMMONLY REFERRED TO AS READY TO ASSEMBLE OR KNOCKED DOWN (KD) FURNITURE; NOR FOR LOSS OR DAMAGE TO FRAGILE ARTICLES UNLESS PACKED BY VALET CLOSET, AND UNPACKED BY THEM AT THE TIME OF DELIVERY; NOR FOR THE CONTENTS OF ANY CONTAINER OR ARTICLE OF FURNITURE UNLESS SUCH CONTENTS ARE MADE KNOWN AND SPECIFICALLY ITEMIZED IN AN INVENTORY; NOR FOR OTHER CAUSES BEYOND ITS CONTROL.

VALET CLOSET ALSO WILL NOT BE LIABLE FOR LOSS OR DAMAGE OCCURRING OR ALLEGED TO HAVE OCCURRED TO THE MECHANICAL FUNCTION OF ITEMS INCLUDED IN THE CUSTOMER ITEMS SUCH AS, BUT NOT LIMITED TO, MUSICAL INSTRUMENTS, RADIOS, STEREO SETS, TELEVISION SETS, COMPUTERS, REFRIGERATORS, AIR CONDITIONERS, OR OTHER ELECTRONICS, INSTRUMENTS, OR APPLIANCES.

UNDER NO CIRCUMSTANCES WILL VALET CLOSET BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO LOST INCOME, LOST PROFITS OR MARKET, LOST OPPORTUNITY, LOSS OF BUSINESS, ADDED LABOR CAUSED BY DELAY OR “DOWN TIME,” LATE PENALTIES, ANTIQUE OR SENTIMENTAL VALUE, ATTORNEY’S FEES, COSTS OF DEFENSE OR ANY OTHER FORMS OF DAMAGE, WHETHER DIRECT, INCIDENTAL, INDIRECT, CONSEQUENTIAL, OR SPECIAL, REGARDLESS OF WHETHER VALET CLOSET HAD KNOWLEDGE THAT SUCH DAMAGE(S) MIGHT BE INCURRED REGARDLESS OF WHETHER SUCH DAMAGES ARE ALLEGED TO HAVE RESULTED FROM NEGLIGENCE, GROSS NEGLIGENCE, INTENTIONAL, OR WILFUL MISCONDUCT.

With respect to the loss of or damage to Customer Items during transportation, Valet Closet’s liability as a motor carrier shall be determined in accordance with Article 3 of the Uniform Commercial Code, subject to the limitations set forth in these Terms and any applicable Bill of Lading, Estimate, Warehouse Receipt, Tariff, or Storage Contract.

With respect to the loss of or damage to Customer Items during storage, Valet Closet’s liability as a warehouseman shall be determined in accordance with Article 7 of the Uniform Commercial Code, subject to the limitations set forth in these Terms, any applicable Bill of Lading, Estimate, Warehouse Receipt, Tariff, or Storage Contract.

THIS LIMITATION OF LIABILITY SECTION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF VALET CLOSET HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THESE TERMS GIVE YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. THE DISCLAIMERS, EXCLUSIONS, AND LIMITATIONS OF LIABILITY UNDER THESE TERMS WILL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW.

The Site is controlled and operated from facilities in the United States. Valet Closet makes no representations that the Site is appropriate or available for use in other locations. Those who access or use the Site from other jurisdictions do so at their own volition and are entirely responsible for compliance with all applicable United States and local laws and regulations, including but not limited to export and import regulations. You may not use the Site if you are a resident of a country embargoed by the United States, or are a foreign person or entity blocked or denied by the United States government. Unless otherwise explicitly stated, all materials found on the Site are solely directed to individuals, companies, or other entities located in the United States.

13.  WAREHOUSEMEN’S AND CARRIER’S LIENS

You agree that Valet Closet claims a general lien on the Customer Items covered by these Terms (and on proceeds from sale of Customer Items) for all charges for transportation, storage, handling, and preservation of Customer Items and for all lawful claims for money advanced, interest, insurance, transportation, labor, weighing, coopering, and other charges and expenses in relation to the Customer Items, present and future and expenses necessary for preservation of Customer Items or incurred in their sale, as well as for like charges or expenses in relation to any other goods whenever deposited with Valet Closet by you. You hereby authorize Valet Closet to sell your Customer Items in accordance with law to enforce the warehouseman’s or carrier’s liens that Valet Closet claims hereby for storage, transportation, including demurrage and terminal charges, warehouse handling, insurance, labor, claims for money advanced, interest and charges present or future in relation to Customer Items, and expenses necessary for preservation of Customer Items or incurred in their sale; and subsequent to Valet Closet’s termination of your Valet Closet Account where Customer Items are not removed and/or charges remain unpaid prior to such removal. You hereby grant a security interest to Valet Closet in the goods covered hereby to secure obligations evidenced by a promissory note or notes executed pursuant to this security agreement, and authorizes Company to file financing statements signed only by Valet Closet to perfect such interest.

14.  BUSINESS FAILURE

In the event that Valet Closet ceases operations, we will attempt to make reasonable efforts to return or deliver your Customer Items to you, but cannot guarantee if and when such returns will occur. Valet Closet will not be liable for any failure to return Customer Items in the event of a business failure.

15.  YOUR ACCEPTANCE OF THESE TERMS

You certify that you have read and expressly agree to these Terms and you acknowledge that certain provisions of the Terms limit your legal rights and remedies. You intend your assent to these Terms to be a complete and unconditional release of all liability to the greatest extent permitted by law.

You expressly agree and acknowledge that you may discover facts or law different from, or in addition to, the facts or law that you know or believe to be true with respect to the Claims. Nonetheless, you expressly agree and acknowledge that this section shall be and remain effective in all respects notwithstanding such different or additional facts or the discovery of them. You expressly agree and acknowledge that all rights under California Civil Code Section 1542 are expressly waived. California Civil Code Section 1542 provides:

A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR.

16.  GOVERNING LAW, DISPUTE RESOLUTION, AND CLASS ACTION/JURY TRIAL WAIVER

A.    Governing Law

These Terms shall be governed by the internal substantive laws of the State of Delaware, without respect to its conflict of laws principles. The parties acknowledge that these Terms evidence a transaction involving interstate commerce. Notwithstanding the preceding sentences with respect to the substantive law, any arbitration conducted pursuant to these Terms shall be governed by the Federal Arbitration Act (9 U.S.C. §§ 1-16). The application of the United Nations Convention on Contracts for the International Sale of Customer Items is expressly excluded. You agree to submit to the personal jurisdiction of the federal and state courts located in Dover, Delaware for any suits, actions, or proceedings for which we retain the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of our copyrights, trademarks, trade secrets, patents, or other intellectual property or proprietary rights, as set forth in the Dispute Resolution provision below.

B.     Arbitration

In the event a dispute arises between the parties to these Terms, you hereby agree to first attempt to resolve the dispute informally via negotiation. If the dispute has not been resolved after thirty (30) days, the parties agree to resolve any claim, dispute, or controversy (excluding any claims for injunctive or other equitable relief as provided below) arising out of or in connection with or relation to these Terms, or the breach or alleged breach, (i) by binding arbitration by FairClaims, Inc. or another arbitration provider selected by Valet Closet; or (ii) by filing a claim in court. You hereby waive, to the fullest extent permitted by applicable law, any objection that it may now or thereafter have to the laying of the venue of any such suit, action or proceeding in any such court or that any such suit, action or proceeding brought in any such court has been brought in an inconvenient forum. Process in any such suit, action or proceeding may be served on any party anywhere in the world, whether within or without the jurisdiction of any such court.

C.    Class Action/Jury Trial Waiver

WITH RESPECT TO ALL PERSONS AND ENTITIES, REGARDLESS OF WHETHER THEY HAVE OBTAINED THE SITE OR STORAGE SERVICES FOR PERSONAL, COMMERCIAL, OR OTHER PURPOSES, ALL CLAIMS MUST BE BROUGHT IN THE PARTIES’ INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR OTHER REPRESENTATIVE PROCEEDING. THIS WAIVER APPLIES TO CLASS ARBITRATION, AND, UNLESS WE AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS. YOU AND VALET CLOSET AGREE THAT THE ARBITRATOR MAY AWARD RELIEF ONLY TO AN INDIVIDUAL CLAIMANT AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF ON YOUR INDIVIDUAL CLAIM(S). ANY RELIEF AWARDED MAY NOT AFFECT OTHER VALET CLOSET USERS. YOU AND VALET CLOSET AGREE THAT, BY ENTERING INTO THESE TERMS, YOU AND VALET CLOSET ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO BRING, JOIN, OR PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR OTHER REPRESENTATIVE PROCEEDING OF ANY KIND AS A PLAINTIFF OR CLASS MEMBER.

17.  GENERAL

A.    Assignment

These Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by Valet Closet without restriction. Any attempted transfer or assignment in violation hereof shall be null and void.

B.     Force Majeure

Notwithstanding anything to the contrary, Valet Closet will not be liable or responsible for any damage to or loss of any Customer Items, or failure to perform, or delay in performance of, any of its obligations under these Terms, including without limitation any Services, that is caused by events outside its reasonable control (including but not limited to) acts of God, flood, earthquake, windstorm or other natural disaster; war, armed conflict, terrorist attack, civil war, civil commotion or riots; nuclear, chemical or biological contamination or sonic boom; pandemic; any law or government order, rule, regulation or direction, or any action taken by a government or public authority; fire, explosion or accidental damage; adverse weather conditions; interruption or failure of utility service, including but not limited to electric power, gas or water; any labor dispute, including but not limited to strikes, industrial action or lockouts; non-performance or delay by suppliers or subcontractors; and failure of plant machinery, machinery, vehicles, computers, the Internet or telecommunications (each, a “Force Majeure Event”).

C.    Notification Procedures and Changes to these Terms.

Valet Closet may provide notifications, whether such notifications are required by law or are for marketing or other business related purposes, to you via email notice, written or hard copy notice, or through posting of such notice on our website or in your Valet Closet Account, as determined by Valet Closet in our sole discretion. Valet Closet reserves the right to determine the form and means of providing notifications to our Users, provided that you may opt out of certain means of notification as described in these Terms. Valet Closet is not responsible for any automatic filtering you or your network provider may apply to email notifications we send to the email address you provide us. Valet Closet may, in its sole discretion, modify or update these Terms from time to time, and so you should review this page periodically. When we change these Terms in a material manner, we will update the “last modified” date at the bottom of this page and notify you that material changes have been made to these Terms. Subject to applicable laws, all changes to these Terms are effective immediately when we post them, and apply to all access to and use of the Site or Services thereafter. Your continued use of the Site or Services after any such change constitutes your acceptance of the new Terms of Use. If you do not agree to any of these terms or any future Terms of Use, do not use or access (or continue to use or access) the Site or Services.

D.    Entire Agreement/Severability

These Terms, together with the Privacy Policy, Limited Security Warranty Policy, any amendments to any of the foregoing, and any additional agreements you may enter into with Valet Closet in connection with the Site or Services, shall constitute the entire agreement between you and Valet Closet concerning the Site and Services. If any provision of these Terms is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms, which shall remain in full force and effect.

E.     No Waiver

No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and Valet Closet’s failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

F.     Contact.

Please contact us through your Valet Closet Account or at https://valetcloset.com with any questions regarding these Terms.

VALET CLOSET

PRIVACY POLICY

Last Updated: December 19, 2022

Valet Closet Inc. (“Valet Closet,” “we,” or “us”) is committed to protecting your privacy. Our Privacy Policy explains how we collect, use, disclose, and share your information, and provides you with choices about your information. This Privacy Policy applies to our websites, including www.ValetCloset.com, and any other website, product, or service that links to this Privacy Policy (collectively, our “Services”). Note this Privacy Policy does not address our privacy practices relating to Valet Closet’s employees and other personnel.

We encourage you to review our Terms of Use because they contain important information about your use of our Services.

• HOW WE COLLECT AND USE INFORMATION
• COOKIES AND OTHER TRACKING TECHNOLOGIES
• HOW WE USE YOUR INFORMATION
• HOW WE SHARE YOUR INFORMATION
• ONLINE ADVERTISING AND THIRD-PARTY TRACKING
• YOUR CHOICES ABOUT YOUR INFORMATION
• HOW WE STORE AND PROTECT YOUR INFORMATION
• CHILDREN’S PRIVACY
• LINKS TO OTHER WEB SITES AND SERVICES
• HOW TO CONTACT US
• CHANGES TO OUR PRIVACY POLICY
• REGION-SPECIFIC DISCLOSURES
  • NEVADA
  • CALIFORNIA

1. HOW WE COLLECT AND USE INFORMATION

Capitalized terms that are not defined in this Privacy Policy have the meaning given them in our Terms of Use.

Information you provide to us directly: We may collect personal information such as your first and last name, phone number, e-mail address, physical address, and payment information when you use or register for our Services. For example, we may collect your name, email, phone number, address, and payment information when you create an account or subscribe to a storage plan. We may collect your name, email, and phone number when you correspond with us or request a quote. We may also collect your contact information when you contact customer service, or otherwise communicate with us for account verification or other service-related matters.

Information we may receive from third party sites that connect to our Services: We may receive information about you from third parties and combine that with information we collect through our Services. For example, when you interact with us through a social media site or third-party service, such as when you like, follow, comment, add a review, provide referrals through our “Invite friends” feature, or share Valet Closet content on Facebook, Twitter, Yelp, or other sites, we may receive information from the social network, including your profile information, picture, user ID associated with your social media account, and any other information you permit the social network to share with third parties. Subject to any privacy settings, any content that you make public is searchable by other individuals. If you remove information that you posted to any public portions of the Services, copies may remain viewable in cached and archived pages of the Services, or if other individuals have copied or saved that information. The data we receive from these third-party sites is dependent upon that third party’s policies and your privacy settings on that third-party site. You should always review and, if necessary, adjust your privacy settings on third-party websites and services before linking or connecting them to our Services.

Information from Other Sources: We may receive information about you from third parties and combine this information with other information we collect from or about you. For example, we may receive information about you to verify identity or payment information, update our records, or better provide the Services available to you. We also collect information about you that is publicly available. We may also receive your information from third parties such as distribution partners, data services, marketing firms, and analytics partners.

Address Book Information: Through our “Invite friends” referral feature, you may also directly choose a friend to invite to use our Services through your mobile device’s native app or email. With your permission, we may access your contact list available on your mobile device so that you can invite your friends to join our Services. When you send an invitation to your friends to join the Services, you will send an invitation through your mobile device’s native text messaging application, so your friends will know you are the person extending the invitation. We will not store or collect the information contained in your Address Book, and we will not use that information for any purpose other than to send invitations to your contacts at your request.

Job Application Information: Through our recruitment process, we may collect your full name, email address, phone number, resume, cover letter, immigration status, state/province/territory of residence, gender, race, and any additional information you choose to provide to us. We may also collect background check information including professional and educational history, criminal history that may be relevant for a position with our team, in connection with your job application when permitted by applicable law. 

2. COOKIES AND OTHER TRACKING TECHNOLOGIES

We, and our third-party partners, automatically collect certain types of usage information when you use our Services, read our emails, or otherwise engage with us. We typically collect this information through a variety of tracking technologies, including cookies, web beacons, embedded scripts, location-identifying technologies, file information, and similar technology (collectively, “tracking technologies”).

We, and our third-party partners, use tracking technologies to automatically collect usage and device information, such as:

• Information about your device and its software, such as your IP address, browser type, Internet service provider, device type/model/manufacturer, operating system, date and time stamp, and a unique ID that allows us to uniquely identify your browser, mobile device, or your account (including, for example, a persistent device identifier or an Ad ID), and other such information. We may also work with third-party partners to employ technologies, including the application of statistical modeling tools, which permit us to recognize and contact you across multiple devices.
• Information about the way you access and use our Services, for example, the site from which you came and the site to which you are going when you leave our Services, the pages you visit, the links you click, whether you open emails or click the links contained in emails, whether you access the Services from multiple devices, whether you accepted a contact, and other actions you take on the Services.
• Information about your location, including GPS coordinates (e.g., latitude and/or longitude) or similar information regarding the location of your mobile device, or we may be able to approximate or infer a device’s location by analyzing other information, like an IP address. We also use the Google Maps API to gather information about your location. Google uses various technologies to determine your location, including IP address, GPS, and other sensors that may, for example, provide Google with information on nearby devices, Wi-Fi access points, and cell towers (see Google Maps privacy policy to learn more).
• We may collect analytics data or use third-party analytics tools such as Google Analytics to help us measure traffic and usage trends for the Services and to understand more about the demographics of our users. You can learn more about Google’s practices at http://www.google.com/policies/privacy/partners and view its currently available opt-out options at https://tools.google.com/dlpage/gaoptout. We may also work with third-party partners to employ technologies, including the application of statistical modeling tools, which permit us to recognize and contact you across multiple devices.

Cookies Opt-Out. If you would prefer not to accept cookies, most browsers will allow you to: (i) change your browser settings to notify you when you receive a cookie, which lets you choose whether to accept it; (ii) disable existing cookies; or (iii) set your browser to automatically reject cookies. Please note that doing so may negatively impact your experience using the Services, as some features on our Services may not work properly. Depending on your mobile device and operating system, you may not be able to delete or block all cookies. You may also set your email options to prevent the automatic downloading of images that may contain technologies that would allow us to know whether you have accessed our email and performed certain functions with it.

We and our third-party partners may also use cookies and tracking technologies for advertising purposes. For more information about tracking technologies, please see Online Advertising and Third-Party Tracking below.

3. HOW WE USE YOUR INFORMATION

We may use your information for the following purposes:

• To operate, maintain, improve, and provide to you the features and functionality of the Services. This includes processing payment, tracking orders, implement new features and enhancements, or otherwise provide the Services.
• To communicate directly with you, such as to send you Services-related emails, SMS text messages, or calls (e.g., account verification, updates to features of the Services, technical and security notices, pick up details). We may also send you promotional messages from us and from our partners, including email messages, or, with your consent, SMS text messages or calls. You may change your communications preferences at any time, see the Your Choices About Your Information section below. Please note that you are not able to opt-out of receiving Services-related messages from us, including security and legal notices.
• To remember your information so you will not have to re-enter it during a subsequent visit; help you efficiently access your information after you sign in; provide, improve, test, update and monitor the Services; or diagnose or fix technology problems.
• To identify potential customers who may be interested in our Services for the purposes of targeting relevant marketing to such persons.
• To enable you to participate in interactive features of the Services (such as engaging in surveys, reviews, or promotions).
• To create aggregated or otherwise anonymized data that does not reasonably identify you directly as an individual.
• To perform statistical, demographic, or marketing analyses, for any purpose.
• To comply and fulfill our legal duties and obligations such as tax and accounting.
• To respond to your emails, comments, questions or requests for customer service.
• To ensure the security of our Services and preventing abuses.
• To ensure the security of our IT environments and protection of data.
• For any other purpose we may describe when you provide the information.

Please note that we may at times receive or process personal data to create deidentified data that can no longer reasonably be used to infer information about, or otherwise be linked to, a particular individual or household. Where we maintain deidentified data, we will maintain and use the data in deidentified form and not attempt to reidentify the data except as required or permitted by law. 

4. HOW WE SHARE YOUR INFORMATION

We may share your personal information in the instances described below. For further information on your choices regarding your information, see the Your Choices About Your Information section below. We may share your personal information with:

• Other companies and brands owned or controlled by Valet Closet, and other companies owned by or under common ownership as Valet Closet, which also includes our subsidiaries (i.e., any organization we own or control) or our ultimate holding Valet Closet (i.e., any organization that owns or controls us) and any subsidiaries it owns. These companies will use your personal information in the same way as we can under this Privacy Policy.
• Third-party vendors and other service providers that perform the Services on our behalf, as needed to carry out their work for us, which may include identifying and serving targeted advertisements, providing mailing services, providing tax and accounting services, contest fulfillment, web hosting, or providing analytic services.
• Business partners with whom we do business, including to facilitate your purchase of a product or service, or for their own marketing purposes in compliance with applicable laws and subject to their separate privacy notices.
• The public when you provide feedback on our Services. For example, if you post user content or comment on our social media sites, your information, such as your first name, last initial, state of residence, and your comments, may be displayed on our Services or on our social media pages. Please do not provide personal information you would not want to be public. 
• Other parties in connection with a company transaction, such as a merger, sale of company assets or shares, reorganization, financing, change of control or acquisition of all or a portion of our business by another company or third party, or in the event of a bankruptcy or related or similar proceedings
• Third parties as required by law or subpoena or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our Terms of Use or to protect the security or integrity of our Services; and/or (c) to exercise or protect the rights, property, or personal safety of Valet Closet, our visitors, or others.
• Others in an aggregated or otherwise anonymized form that does not reasonably identify you directly as an individual.

5. ONLINE ADVERTISING AND THIRD-PARTY TRACKING

Interest-Based Advertising. We participate in interest-based advertising and use third-party advertising companies to serve you targeted advertisements based on your browsing history. We may share, or we may permit third-party online advertising networks, social media companies, and other third-party service to collect information about your use of our Services over time so that they may play or display ads on our Services, on other devices you may use, and on other websites, apps, or service, including on Facebook. Typically, though not always, the information we share is provided through cookies or similar tracking technologies, which recognize the device you are using and collect information, including click stream information, browser type, time and date you visited the site, and other information. We and our third-party partners use this information to make the advertisements you see online more relevant to your interests, as well as to provide advertising-related service such as reporting, attribution, analytics, and market research.

Social Media Advertising. We display targeted advertising to you through social media platforms, such as Facebook, Instagram, Twitter, and others. These companies have interest-based advertising programs that allow us to direct advertisements to users who have shown interest in our Services while those users are on the social media platform or to groups of other users who share similar traits, such as likely commercial interests and demographics. These advertisements are governed by the privacy policies of those social media companies that provide them.

Cross-Device Linking. We, or our third-party partners, may link your various devices so that content you see on one device can result in relevant advertising on another device. We do this by collecting information about each device you use when you are logged in to our Services. We may also work with third-party partners who employ tracking technologies or the application of statistical modeling tools to determine if two or more devices are linked to a single user or household. We may share a common account identifier (such as an email address or user ID) with third-party advertising partners to help recognize you across devices. We, and our partners, can use this cross-device linkage to serve interest-based advertising and other personalized content to you across your devices, to perform analytics, and to measure the performance of our advertising campaigns.

Your choices:

• Cookies. As noted above, most browsers allow you to adjust your browser settings to: (i) notify you when you receive a cookie, which lets you choose whether to accept it; (ii) disable existing cookies; or (iii) set your browser to automatically reject cookies.

Blocking or deleting cookies may negatively impact your experience using the Services, as some features and services on our Services may not work properly.

• Interest-based advertising. To learn about interest-based advertising and how you may be able to opt-out of some of this advertising, you may wish to visit the Network Advertising Initiative’s online resources at http://www.networkadvertising.org/choices and/or the DAA’s resources at aboutads.info/choices.
• Cross-device linking. Please note that opting-out of receiving interest-based advertising through the NAI’s and DAA’s online resources will only opt-out a user from receiving interest-based ads on that specific browser or device, but the user may still receive interest-based ads on his or her other devices. You must perform the opt-out on each browser or device you use.
• Mobile advertising. You may also be able to limit interest-based advertising through the settings on your mobile device by selecting “limit ad tracking” (iOS) or “opt-out of interest-based ads” (Android). You may also be able to opt-out of some—but not all—interest-based ads served by mobile ad networks by visiting http://youradchoices.com/appchoices and downloading the mobile AppChoices app.

Some of these opt-outs may not be effective unless your browser is set to accept cookies. If you delete cookies, change your browser settings, switch browsers or computers, or use another operating system, you will need to opt-out again.

Google Analytics and Advertising. We use Google Analytics to recognize you and link the devices you use when you visit our Services on your browser or mobile device, log in to your account on our Services, or otherwise engage with us. We share a unique identifier, like a user ID or hashed email address, with Google to facilitate the Services. Google Analytics allows us to better understand how our users interact with our Services and to tailor our advertisements and content to you. For information on how Google Analytics collects and processes data, as well as how you can control information sent to Google, review Google’s site “How Google uses data when you use our partners’ sites or apps” located at www.google.com/policies/privacy/partners. You can learn about Google Analytics’ currently available opt-outs, including the Google Analytics Browser Ad-On here https://tools.google.com/dlpage/gaoptout.

We may also utilize certain forms of display advertising and other advanced features through Google Analytics, such as Remarketing with Google Analytics, Google Display Network Impression Reporting, the DoubleClick Campaign Manager Integration, and Google Analytics Demographics and Interest Reporting. These features enable us to use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick advertising cookie) or other third-party cookies together to inform, optimize, and display ads based on your past visits to the Services. You may control your advertising preferences or opt-out of certain Google advertising products by visiting the Google Ads Preferences Manager, currently available at https://google.com/ads/preferences, or by visiting NAI’s online resources at http://www.networkadvertising.org/choices.

6. YOUR CHOICES ABOUT YOUR INFORMATION

You Control Your Account Information and Settings: You may update your profile information, such as your name and phone number, by editing information on your user profile screen.

How to Control Your Email Communications Preferences. You can stop receiving promotional email communications from us by clicking on the “unsubscribe link” provided in such communications. We make every effort to promptly process all unsubscribe requests. As noted above, you may not opt out of Services-related communications (e.g., account verification, purchase and billing confirmations and reminders, changes/updates to features of the Services, technical and security notices).

How to Control Calls or SMS Text Messages Preferences. You may opt-out of receiving promotional calls or SMS text messages at any time. Please note that unsubscribing from promotional calls and SMS text messages will not prevent you from receiving calls or SMS texts from Valet Closet directly relating to your use of the Services, such as account information, item pick-up details and delivery information that are necessary to provide the requested Services to you. To unsubscribe from promotional calls or SMS texts, email optout@ValetCloset.com. For more information, see our Terms of Use.

Modifying or Deleting Your Information. If you have any questions about reviewing, modifying, or deleting your information, or if you want to remove your name or comments from our Services or publicly displayed content, you can contact us directly at privacy@ValetCloset.com. We may not be able to modify or delete your information in all circumstances.

7. HOW WE STORE AND PROTECT YOUR INFORMATION

Storage and Processing: Your information collected through the use of the Services may be stored and processed in the United States or any other country in which Valet Closet or its subsidiaries, affiliates or service providers maintain facilities. Valet Closet may transfer information that we collect about you, including personal information, to affiliated entities, or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world. We may retain your information as long as appropriate for business purposes (e.g., as long as you use our Services for the purposes explained in this Privacy Policy), unless we are required by law or regulation or for litigation and regulatory investigations to keep it for longer periods of time. To determine the appropriate duration of the retention of personal information, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of personal information and if we can attain our objectives by other means, as well as our legal, regulatory, tax, accounting, and other applicable obligations.

Keeping your information safe: Valet Closet cares about the security of your information and uses safeguards to preserve the integrity and security of information collected through the use of the Services. Despite the actions and precautions we take, no data transmissions over the Internet can be guaranteed to be 100% secure. Consequently, we cannot ensure or warrant the security of the information and you acknowledge and agree that you transmit it to us at your own risk. Valet Closet is not responsible for the functionality or security measures of any third party.

Compromise of information: In the event that any information under our control is compromised as a result of a breach of security, Valet Closet will take steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.

8. CHILDREN’S PRIVACY

Valet Closet does not knowingly collect or solicit any information from anyone under the age of 13 or knowingly allow such persons to register as users. Our Services and its content are not directed at children under the age of 13. In the event that we learn that we have inadvertently collected personal information from a child under age 13, we will delete that information. If you believe that we might have any information from or about a child under 13, please contact us at privacy@ValetCloset.com.

9. LINKS TO OTHER WEB SITES AND SERVICES

The Services may contain links to and from third-party websites of our business partners, advertisers, and social media sites and our users may post links to third-party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for their policies. We strongly recommend that you read their privacy policies and terms and conditions of use to understand how they collect, use, and share information. We are not responsible for the privacy practices or the content on the websites of third-party sites.

10. HOW TO CONTACT US

If you have any questions about this Privacy Policy or the Services, please contact us at privacy@ValetCloset.com.

11. CHANGES TO OUR PRIVACY POLICY

Valet Closet may modify or update this Privacy Policy from time to time to reflect the changes in our business and practices, and so you should review this page periodically. We will notify you about material changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our website(s), or through other appropriate communication channels. It is your responsibility to review this Privacy Policy periodically. When we do change the Privacy Policy, we will also revise the “Last Updated” date at the top of this Privacy Policy. If you disagree with the revised Privacy Policy, you may cancel your account. If you do not cancel your account before the date the revised Privacy Policy becomes effective, your continued access to or use of the Services will be subject to the revised Privacy Policy.

12. REGION-SPECIFIC DISCLOSURES

Nevada: If you are a resident of the State of Nevada, Chapter 603A of the Nevada Revised Statutes permits a Nevada resident to opt out of future sales of certain covered information that a website operator has collected or will collect about the resident. To submit such a request, please contact us at privacy@ValetCloset.com.

California: If you are a resident of the State of California, please click here for additional California-specific disclosures.

Capitalized terms not defined in this Limited Security Warranty Policy have the meaning given to them in Valet Closet’s Terms of Use (the “Agreement”), which are incorporated herein by reference.

Subject to the terms, limitations, exclusions, and conditions of this Limited Security Warranty Policy and the Agreement, and solely to the extent covered by Valet Closet’s insurance policy, Valet Closet will reimburse you for:

Loss of or damage to your properly packed Stored Items that have been tampered with, lost or stolen while in Valet Closet’s possession, up to a total maximum of US $1.00 per pound in aggregate per User (the “Limited Security Warranty”); damage to your household caused by Valet Closet’s gross negligence or willful misconduct, up to a total maximum of US $1000 in aggregate per User;

and/or damage to your personal effects caused by Valet Closet’s gross negligence or willful misconduct, up to a total maximum of US $1.00 per pound in aggregate per User (together with (i) and (ii), also part of the Limited Security Warranty). In order to be eligible for reimbursement under (ii) or (iii), you must timely notify Valet Closet of any applicable damage while Valet Closet personnel remain present during or after the performance of services. Valet Closet shall have the right to decrease or deny reimbursement to the extent that your or a third party’s negligence or willful act contributed to the claimed damage.

Under no circumstances shall Valet Closet have any liability, or any responsibility to reimburse you, for any damages to any Stored Items that Valet Closet has not individually and specifically inspected, packed, sealed and photographed, including without limitation any items inside or in some way obscured by other items or packaging. Any such items are excluded from coverage.

Notwithstanding anything to the contrary, Valet Closet shall have the right, in its sole discretion, to inspect and determine the value of any damage to a Stored Item, household, or personal effects, the value of a lost Stored Item, and whether a damaged Stored Item, household, or personal effect is capable of being repaired. You may also purchase additional protection, such that your protection is the greater of the legal minimum price per pound or the amount of additional protection purchased. You may purchase additional protection of either $1,000 or $2,500, in each case in aggregate per User. Please visit www.valetcloset.com or contact us at (800) 805-4023 for more details, including current rates for additional protection, and/or to purchase additional protection. You are free later to cancel your protection plan. However, cancellation or failure to make payments each month means that your protection will revert to the default total maximum of US $1.00 per pound in aggregate per User. Once you have selected your protection level, you cannot upgrade or change your protection level, except you may cancel your additional protection at any time.

Notwithstanding the foregoing, but subject to the terms, limitations, exclusions, and conditions of this Limited Security Warranty Policy and the Agreement, and solely to the extent covered by Valet Closet’s insurance policy, if you created a Valet Closet account prior to August 10, 2016, then Valet Closet will reimburse you for loss of or damage to your Stored Items properly packed in Storage Boxes that have been tampered with, lost or stolen while in Valet Closet’s possession, up to a total maximum of US $1,000.00 in aggregate per User (the “Prior Limited Security Warranty”). Customers who created Valet Closet accounts prior to August 10, 2016 are not eligible to purchase additional protection.

If you purchase additional coverage and then at any point reach your maximum total claim amount, Valet Closet will immediately cancel any later scheduled monthly protection plan payments from you and default your Limited Security Warranty coverage down to a total maximum of US $1.00 per pound in aggregate.

In order to be eligible for either Limited Security Warranty, you must: (i) have photographs of your Stored Items (in order to allow us to confirm the pre-packing condition of the Stored Items); (ii) pack your Stored Items into boxes (“Storage Boxes”); (iii) promptly examine your Storage Box and Stored Items when Valet Closet returns your Storage Boxes to you, and (iv) immediately notify the Valet Closet representative who return-delivered your Storage Box in writing of any loss of or damage to your Stored Items at the time of delivery within five (5) days of delivery; and (v) read and agree to abide by the terms of the Valet Closet Damage Claim Form (subsections (i) through (v) of this paragraph, collectively, the “Warranty Requirements”). The Valet Closet Damage Claim Form for customers with a maximum coverage of US $1.00 per pound in aggregate per User is available here. The Damage Claim Forms for customers who purchased $1,000 or $2,500 of additional protection is available at here or here respectively. For clarity, this Valet Closet Limited Security Warranty Policy shall not apply to any Stored Items shipped directly by you or on your behalf to Valet Closet.

Upon receiving notice of lost or damaged Stored Items, Valet Closet will investigate the cause of loss or damage. If Valet Closet determines, in its sole discretion, that the loss or damage was due to unauthorized tampering with or access to the Stored Items contained within your Storage Box, Valet Closet will pay to you either (i) the cost of repair of the damaged Stored Items (up to the aggregate per-user limit expressly set forth herein and selected by you), or (ii) the current replacement fair market value of the lost or damaged Stored Items (up to the aggregate per-user limit expressly set forth herein and selected by you), whichever is less. Valet Closet shall be entitled to require proof of the initial purchase price, repair cost, and/or replacement value, and/or fair market value of any damaged or stolen Stored Items.

You agree that Valet Closet shall have no liability for any loss of or damage to any Stored Items if you breach or have breached any provision of the Agreement, or if you fail or have failed to comply with any of the Warranty Requirements above, including without limitation, any failure to have photographs taken of any missing or damaged Stored Items prior to packing the Stored Items or failure to notify Valet Closet of any or lost or damaged Stored Items immediately upon delivery. The Limited Security Warranty is not insurance and should not be considered a replacement or stand-in for any kind of insurance. We strongly encourage you to purchase insurance for all of your Stored Items.

The Limited Security Warranty does not apply to, and Valet Closet shall not in any event be liable for, any loss or damage that falls into the following categories: (i) loss or damage to the Stored Items which does not arise as a direct consequence of any breach of this Agreement by Valet Closet or any deliberate or grossly negligent act or omission on the part of Valet Closet or its contractors; (ii) loss of or damage to any Prohibited Stored Items (as defined in the Agreement); (iii) loss or damage to composite wood items, such as pressboard, particle board or ready-to-assemble furniture; (iv) loss or damage to the internal workings of electronic items; (v) missing hardware for items Valet Closet did not disassemble; (vi) loss or damage to items that were previously damaged or repaired; (vii) loss of business, sales, revenue, profits or anticipated savings; (viii) loss or damage which was not reasonably foreseeable at the date of entering into this Agreement, regardless as to how such loss or damage was caused; (ix) loss or damage due to emotional distress; or (x) consequential damages of any character; or (xi) loss of or damage to Stored Items in connection with any Force Majeure Event (as defined in the Agreement). You acknowledge and agree that the Limited Security Warranty set forth herein shall be your sole and exclusive remedy and Valet Closet’s total liability to you in connection with any lost, stolen, or damaged Stored Items.